FAQ
Common Questions
How long does the lamp battery last?
Our portable lamps run for up 60 hours on a full charge, depending on the brightness setting. They recharge via USB-C in around 3–4 hours and can be used while charging if needed.
Are the LED lights white or yellow?
Each lamp includes an adjustable LED with warm white, natural white, or cool white settings. Warm white produces a soft, amber-toned glow is designed to create atmosphere rather than harsh white light — perfect for mood lighting.
Is it flat-pack?
No — each lamp is fully assembled by hand in our Melbourne studio. Every piece is individually finished and tested before it leaves our workshop.
Can I put a candle inside?
Please don’t — the lamps are designed for LED use only. The timber frame and LED module replace the need for an open flame, creating the same cosy ambience safely and sustainably.
Is it suitable for reading?
Our lamps are intended for ambient and decorative lighting, not for task or reading light. They’re perfect for creating a calm, inviting atmosphere in living spaces, cafés, and bedrooms.
Is it sustainable?
Yes. Each lamp is made using FSC-certified or sustainably sourced Australian timbers, low-waste production methods, and long-life LED lighting. Every piece is designed to last and be easily repairable.
What material is it made from?
We use Tasmanian Blackwood, Eucalyptus plywood, and other sustainably sourced Australian timbers — laser-cut and hand-finished with natural oils to showcase the wood’s unique grain and warmth.
Is it weather-proof?
The lamps are for indoor use only. They can be used outdoors temporarily in dry, sheltered settings (like under a verandah), but should be stored indoors away from moisture.
Shopping FAQ
Are your products covered by a warranty?
Yes - Our lights are warranted for five (5) years from the date of purchase for failure of parts, not including fair wear and tear. For portable lighting, the warranty covers the removable LED module for a period of one (1) year only from the date of purchase. Read more.
What is your return policy?
Our goal is for every customer to be totally satisfied with their purchase. We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. Read more
When will I get my order?
We will work quickly to ship your order as soon as possible. Products are generally made to order within 7-10 working days plus shipping. If we have an item in stock, then we will dispatch within 1-2 working days. Read More
How much does shipping cost?
We offer FREE shipping on Standard Delivery (5 to 8 business days) for orders within Australia. We currently do not offer international shipping. Read More
Where are your products made?
Our products are proudly made in Melbourne, Australia, ensuring quality and a personalised Australian touch. Read more.
Are your products sustainable?
Sustainability is our major focus by using responsible sourcing and production methods to minimise waste.